Medley's Approach
Products Connecting Healthcare Providers with
Patients and Individuals
Toward greater operational efficiency for healthcare providers and better patient experience
As part of our healthcare platform business, we offer products that digitalize core operations—such as electronic medical records—while incorporating AI-driven capabilities, as well as services for patients and individuals. Through these efforts, we aim to improve efficiency, reduce long working hours, and enhance the patient experience.
Toward greater operational efficiency for healthcare providers and better patient experience
The healthcare and long-term care environment is becoming increasingly complex each year. With the expansion of medical demand driven by an aging population, the rise in chronic diseases, and shortages of healthcare professionals, the sustainability of healthcare delivery systems is being called into question. To continue providing high-quality care with limited personnel and resources, it is essential to achieve both higher productivity for healthcare providers through digital transformation and greater convenience for patients and individuals.
Healthcare providers are facing growing operational burdens due to workforce shortages and delays in digitalization, often resulting in long working hours caused by declining productivity. These challenges not only affect daily operations but also reduce the time healthcare professionals can devote to patient care—the core of their role—and have broader implications for organizational management, including the optimization of operations and the promotion of multidisciplinary collaboration.
Patients and individuals also face challenges, such as complex procedures for appointments and payments, which create significant psychological and time burdens before receiving care. Long waiting times further diminish patient satisfaction, highlighting the need for healthcare environments that are more seamless, accessible, and reassuring.
To address these challenges on both sides and realize sustainable healthcare and trusted healthcare, we provide products for healthcare providers—including hospitals, inpatient and outpatient clinics, dental clinics, and dispensing pharmacies—totaling over 20,000 facilities nationwide*, as well as products for patients and individuals used by more than 10 million registered users*.
On September 1, 2025, we launched MEDLEY AI CLOUD, a next-generation medical platform that digitally connects medical institutions with applications for patients and individuals. Guided by five brand promises—better patient experience, AI utilization, safety and security, open integration, and affordability—MEDLEY AI CLOUD aims to improve operational efficiency in clinical settings while enhancing the overall patient experience.
* Includes all products within the Medical Platform business as of January 2026.
1. Healthcare Provider Support
Across hospitals, inpatient and outpatient clinics, dental clinics, and dispensing pharmacies, we promote operational efficiency within facilities through the use of technologies such as generative AI. By supporting the optimization of group management and facilitating smoother multidisciplinary collaboration, we help strengthen organizational operations. In addition, by embedding primary-care functions into each product, we enable patients and individuals to remain continuously connected with medical institutions and to access necessary information and services seamlessly—contributing to a more sustainable healthcare delivery system.
Cloud-based EMR for clinics
Cloud-based Dental Clinic Support system
All-in-one cloud solution for pharmacies
Efficiency
Efficiency
Optimization
Medical Clinics
Cloud-based EMR for clinics
Patient-Engaged Efficiency
CLINICS Primary Care SupportOperational Efficiency
Dental Clinics
Cloud-based Dental Clinic Support system
Patient-Engaged Efficiency
DENTIS Dental Practice SupportOperational Efficiency
DENTIS Total Practice SupportGroup-Wide Management Optimization
DENTIS EnterprisePharmacies
All-in-one cloud solution for pharmacies
Patient-Engaged Efficiency
MEDIXS Pharmacy Operations SupportOperational Efficiency
Hospitals & Inpatient Clinics
Patient-Engaged Efficiency
Cloud-based OB-GYN Support System
Operational Efficiency
Cloud-based EMR for community healthcare
Group-Wide Management Optimization
Cloud-based EHR for
community healthcare
Medical Clinics
Dental Clinics
Pharmacies
Hospitals & Inpatient Clinics
Group-Wide Management Optimization
2. Patient and Individual Support
We offer products designed to deliver better patient experiences and support lifestyles tailored to each individual.
With melmo, the app that reimagines everyday healthcare, users can centrally manage a wide range of medical-related information—from appointments and consultations to payments and prescriptions—reducing the burden associated with receiving care and enabling a more comfortable patient experience. Furthermore, through integration with @link, which holds a 35%* share in the obstetrics and gynecology domain, we are building a system that supports individuals continuously from the moment a child is born throughout their lives.
*As of January 2026
